The service warranty is available to subscribers who are currently active with the Royale packs . The service warranty covers technician visits at no extra cost. The service warranty remains effective as long as the subscriber maintain the Royale packs . If a subscriber downgrades to a pack other than the Royale pack on which he is active , the service warranty shall be discontinued. A 30 calendar days cooling-off period applies to the activation or deactivation of the service warranty. Repairs and replacement related to STB and other hardware shall continue to be charged at rates specified by the company during the service warranty.