Job Title: Lead – Legal

Qualification: LLB/LLM

Work Experience: 3 to 6 Years

Job Description:

We are looking for an experienced Legal Counsel preferably with a background in the e-commerce industry/Fintech sector, to join our legal team at DishTV.

As the Legal Counsel, you will provide strategic legal guidance across various functions, including commercial agreements, corporate governance, regulatory and statutory compliance, and dispute resolution. You will collaborate closely with senior leadership, business teams, and external legal experts to ensure the company’s operations and transactions are aligned with the legal and regulatory landscape in India.

Key Responsibilities:

Agreement Drafting and Negotiation:

• Draft, review, negotiate, and finalize a variety of commercial and technology agreements relevant to the e-commerce platform, including master service agreements, vendor agreements, payment facilitation agreements, association/network agreements, software-development agreements, franchise agreements, sponsorship agreements, distribution agreements, non-disclosure agreements, logistics and shipping agreements, API integration agreements, risk disclosure agreements, data storage and cloud services agreements.
• Draft Terms of Use, Privacy Policy, User License Agreements, Shipping and Delivery Terms, Return and Refund Policies.

Legal Compliance and Risk Management:

• Conduct thorough legal research and analysis on Securities and Exchange Board of India (“SEBI”) laws and regulations, RBI guidelines and Digital lending, KYC Regulations, Information Technology Act, 2000, Consumer Protection Act,2019,  The Payment and Settlement Systems Act, 2007 (PSS Act), The Insurance Regulatory and Development Authority of India (IRDAI) Regulations, Digital Personal Data Protection Act, 2023.
• Identify and evaluate legal risks associated with business activities, provide recommendations to mitigate risks, and advise leadership on compliance
• Monitor developments in Indian e-commerce and technology laws, advising the company on the impact of new regulations and helping to shape internal policies.
• Engage with regulators, industry bodies, and governmental agencies to influence policy discussions and stay informed on regulatory trends.
• Admission to the Bar Council of India with 6-7 years of post-qualification experience as a practicing lawyer.

For any queries you may contact Ritu Pilkhwal at

Job Title: Lead – GSC

Qualification: Any Graduate

Work Experience: 2 to 4 Years ( 2 Years as Assistant Manager )

Job Description:

·         Team Management:

·         Develop goals for the team aligned with organization’s business strategy

·         Monitor performance and motivate the team,

·         Taking care of team’s attendance

·         Controlling attrition

Team’s Performance:

·         Coaching and mentoring the team members.

·         Giving timely updates

·         Maintain agent/TL scorecard on daily basis

·         Counsel the team members and taking one to one session with them

·         Refresher trainings need

·         Monitor performance of the executives in the shift by taking shift end agent productivity report, and sharing the same with the team

To achieve SLA’s:

·         Check and track on daily basis available head count, planned, unplanned absenteeism, and attrition for the team

·         Ensuring the required logins as per the requirement

·         Ensuring the timely highlight of anomalies and escalate to relevant stakeholders

·         Report any change in roster, if required, to WFM  team

·         Assist agents on escalated cases & if required handle them

·         Coordinate with other depts in to solve customer complaints

·         MIS reports

Customer Satisfaction:

·         Ensuring Timely resolution of complaints

·         Handling escalations which team members are not able to resolve

·         Roster Management

·         Review agent performance

·         Manpower scheduling

·         Break Management

Key Responsibilities:

People management, communication skills, Problem solving approach, Planning and organizing ability, Self-motivated and target oriented.

For any queries you may contact Ritu Pilkhwal at

-----------------------------------------------------------------------------------------------------

Job Title: Lead - Customer Engagement

Qualification: Any Graduate / MBA

Work Experience: 3 to 6 Years

Job Description: 

1. Customer Usage Analysis:

• Analyze customer behavior data to understand usage patterns, content preferences, and viewing trends.
• Identify key opportunities for improving usage and engagement levels (e.g., higher content consumption, upselling or cross-selling services).

2. Product and Service Optimization:

• Work closely with the product and technology teams to improve the service offering based on customer usage patterns.

3. Customer Retention & Engagement:

• Develop strategies to reduce churn through content engagement by encouraging higher engagement with the service.
• Propose loyalty programs or special content packages to keep customers satisfied.

4. Customer Retention & Engagement:

• Design and oversee promotional campaigns aimed at increasing usage of specific services or content (e.g., introducing new channels, seasonal packages, or on-demand content).
• Customer Segmentation, Customer Feedback and Insights, Cross-functional Collaboration & Cross-functional Collaboration.

Skils:

5. Analytical Skills:

•  Proficient in data analysis and insights generation, with the ability to interpret usage data and trends.
• Experience with customer analytics platforms, CRM systems, and BI tools (e.g., Tableau, Google Analytics).

6. Customer-Centric Mindset:

• Strong focus on customer satisfaction and understanding their needs and behaviors.
• Ability to translate customer data into actionable strategies for increasing engagement and retention.
• Marketing Expertise on social media platform & Project Management.
• Strong understanding of the Acquisition, Engagement, Retention, and Renewals funnel.
• Excellent analytical skills for data-driven decision-making.
• Proficient in creating impactful PowerPoint presentations.
• Have prior experience of working on user retention.
• Hands-on experience with tools like CleverTap, MoEngage, WebEngage, or similar app/web analytics, retention, and engagement platforms.

For any queries you may contact Ritu Pilkhwal at

Job Title: Product Manager

Qualification: MBA

Work Experience: 5 to 8 Years

Job Description:

Need a person with experience in GTM where the role is to drive sales from online channels by

• Developing and optimizing landing pages to improve efficiency through the funnel (need to have good understanding of Google analytics)
• Manage end to end customer acquisition journey
• Handholding for first 30 days and helping users to right size to increase their stickiness
• Analysing and understanding user behaviour through research and data
• Creating and executing digital communication – banners / influencer marketing / content marketing etc (experience with creative agency or handling the agency)

Using tools like clever tap to unify the communication across various modes

For any queries you may contact Ritu Pilkhwal at

Job Title: Divisional Manager – Ecom Marketing

Qualification: MBA

Work Experience: 6-8 Years (minimum 4 years in Online Industry)

Job Description: Product selling to category management at online shopping portal (Flipkart,Amazon and other) to setting up and managing online business and driving complete end to end online Sales & promotion including online DSAs

Online Market Place Management:

·         Category management

·         Product selection and Pricing

·         Managing product listings and cataloging

·         Meeting monthly targets and AOP

• Reducing cancellations and returns and working with delivery team to ensure SLAs are met
• Reviews & ratings of every product + Q&A management
• Managing events and sales promotions on online market place
• Candidate should be able to manage performance Ads on Ecommerce portals

Online DSA Management

·         Online DSA channel management & expansion

·         Establishing alliances, account setup, margin/backend commission and launch.

• Ensure relationships with key decision-makers for accounts that will provide new business are continuously developed and relationships are strengthened and grown.
• Planning & implementing programs for continuous DSA engagement and to grow their business through various product offering company affecting revenue growth of the organization

·         Owning entire operations for the E commerce business.

·         Should have good understanding and exposure to the online market place – Managing online sale on Flipkart and Amazon (end to end)

Key Responsibilities:

·         Fire in the belly. Aggressive. Go getter

·         Proven track record of building brands

·         Ability to handle pressure in a highly dynamic DTH industry

·         High ability to collaborate with multifunctional teams like Sales, Service & Product Development

·         Strong in conceptual & strategic thinking; at the same time be able to focus on monthly & quarterly priorities

·         Ability to manage a highly competitive, cut throat & rapidly evolving business environment

·         Capability of riding the tiger. i.e. managing a high revenue & numbers growth environment

·         Strong analytical skills

For any queries you may contact Ritu Pilkhwal at