consumer corner

Find answers to all your queries related to your DishTV connection 

DishTV Connection

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Customer Care

Local call (charges apply)

Other ways to get in touch

Get a callback

SMS “Call ME” to 57575
from your Registered
Mobile No.

Address

Dish TV India Ltd. FC - 19,

Sector 16A, Film City,
Noida, Uttar Pradesh,India.
Pin code-201301

Corporate/Business Enquiry

Procedure and benchmark for complaint redressal
Learn about DishTV’s complaint redressal policy
Keep yourself updated with any new changes to TRAI Mandate

Consumer Agreement Form

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DishTV Manual of Practice

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Customer Premises Equipment (CPE) Scheme

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Still have some questions?

 


 FAQs

  • DishTV is India's First and Asia's Largest Direct-to-Home Digital Entertainment Service provider that brings over 700+ channels and services along with advanced value-added services to your TV set.

DishTV works through a set-top box (STB) and dish antenna which is installed at your home. The antenna is connected to the STB through a cable which is linked to the TV set. The STB decodes the signal from the antenna and brings your favourite channels to your TV screen.

  • Superior Picture Quality, just like watching a DVD
  • Stereophonic Sound
  • Capacity up to 700+ channels and services
  • Geographic Mobility
  • Uninterrupted Viewing
  • Video Games
  • Exclusive International Channels
  • Parental Lock Facility
  • Electronic Program Guide
  • Value Added Services

No Problem! DishTV is digital and direct, that means when you choose to install DishTV, you need not disturb your cable connection, just install your own Dish, simply connect the set-top box to your existing TV, insert your personal unique Viewing Card and you are ready to go!

Infact, you can watch television without disturbing your existing cable connection in normal TV mode and DishTV in AV mode, by choosing the AV option from the remote of your TV set. That means both the inputs can be used simultaneously

You can experience the new and exciting world of DishTV through any DishTV authorized dealer. Most of the consumer durable outlets near you, are authorized DishTV dealers. You can also visit the Dealer Locator section of our website to locate a dealer near you. Click here to visit DishTV dealer locater.

Yes, DishTV is available in all states of India. For more information, visit “DishTV dealer locator” and use your area pin code to search for your nearest DishTV dealer. Click here to visit DishTV dealer locator.

Your set-top-box comes with a twelve month hardware warranty. Normally nothing goes wrong in the Dish and the LNB. However, your dealer shall give you free support after installation for 60 days.

When you book a DishTV connection you get the following Hardware/Equipment:

The set-top box with the VC will be installed in your home, connected to your TV. The Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.

  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

When you book a DishTV connection you get the following Hardware/Equipment:

  • Dish with LNB
  • Set-top box and cable
  • Viewing Card (VC)

The set-top box with the VC will be installed in your home, connected to your TV. While the Dish will be fixed outside on a Roof/Terrace/Veranda/Lawn- wherever it can face the direction of the satellite without any disruption/blockage in between. The installation is done by our experts.

Ideally, it should be installed on the roof of your building, veranda, terrace, or anywhere you can have a clear view of the sky, as it needs to catch satellite signals.

Yes, we have multi TV connection with the help of which you can watch DishTV on all your TVs.

https://www.dishtv.in/pages/offers/multitv-child-pack.aspx

DishTV is extremely affordable and offers exciting schemes. To know more click here- https://www.dishtv.in/pages/welcome/products.aspx

Charges for replacing a faulty set-top-box:

INR 250 Box Swap Charges (if set-top-box is out of warranty period) + INR 200 Technician Visit Charges (if Technician Visit is out of warranty period) + Hardware charges (if any)

Charges for Dish SMRT HUB Box Swap:

INR 700 Box Swap Charges (if set-top-box is out of warranty period) + INR 200 Technician Visit Charges (if Technician Visit is out of warranty period) + Hardware charges (if any)

Refurbished set-top-box will be provided to the subscriber in case of set-top-box replacement/swap, with 180 Days warranty on swapped/refurbished set-top-box.